Frequently Asked Questions

Yes, we’ll provide automatic updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. If you have any issues locating this please email us on hello@sistaco.com

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check your mailbox’s spam or junk folder. If you cannot find it, please get in touch with us at hello@sistaco.com with your order number. If you don't have your order number, please provide your shipping address, phone number and full name.

The Sistaco System should be stored in a cool, climate-controlled area away from exposure to natural sunlight. Our System should not be stored in your bathroom, as it’s constantly heating up and cooling down.

Store your Sistaco System right side up, standing up to prevent drying out. Don’t store it upside down or laying down, as this can cause clumps and drying at the neck of the bottle.

After use keep the neck and rim of your Sistaco bottle clean by wiping it with a Lint Free Wipe. This will allow your bottle to close properly and prevent air from getting inside.

Make sure your Sistaco lids are always screwed on tightly to keep them airtight. We recommend closing the lid tightly after each coat.

Almost any substance, natural or man-made can cause a reaction to somebody, somewhere. Everybody is different and you could find that you have a reaction to something that thousands of others would use without any problem. Some people are allergic to wheat for example and others are not. Sistaco nail products are designed for the nail plate and not for the skin. Reactions are very rarely caused by the product being applied as it should, but by contact with the skin prior to being set under light. If our product does go onto the skin it should be removed immediately with a damp cloth or wipe. Do not use on damaged nails. Although unfortunate, a reaction does not mean that the product is not safe for the general population and all of our products are government approved as safe and non-toxic. In the extremely unlikely circumstance that a user has a slight reaction, please remove the product immediately and discontinue use. Most reactions to any product are very minor and will clear up by themselves quickly after usage is stopped. All our products are tested and are compliant with worldwide cosmetic standards.

Although ‘Mineral Bond’ ingredients are fully certified as non-toxic and 16 free; there is always, as with any product, a chance of sensitivity. This is rare with our system and everyone is different dependent on their individual allergies, lifestyle etc. It is always best to read the ingredients on the labels and check for known allergies and follow our step-by-step instructions. We advise trialling on one nail first as a patch test to make sure you have no sensitivity. Leave for a few days, remove and check. If you feel anything unusual or have any reaction, discontinue use and make contact with hello@sistaco.com and we can help. There is often a simple solution.

Our gorgeous nail powder containers hold between 0.75 grams and 3 gms of powder and the amount the powder container will look to be filled will depend on how fine the mineral powder inside. Sistaco’s fabulous colours are often mixed and weighed by hand and every effort is made to ensure that the exact gram weight is as required. Sistaco accepts no responsibility if on the rare occasion this varies slightly.

Certainly! Sistaco Mineral Bond is known for its easy removal process, making it a user-friendly option for nail enthusiasts. When you're ready to change your manicure, you can simply use regular express remover or our Rapid Removal Hub to take off the nail powder without any fuss or harsh chemicals, ensuring your nails remain healthy and undamaged.

1. Remove top cover of the Rapid Removal Hub
2. Place vessel provided into the well of the Hub and pour in 10 to 40 ml of 100% acetone
3. Gently file the top coat to break surface
4. Turn on the red switch, located on the base. Once on, the H light will illuminate and after 90 secs, the S light. You can now insert your fingers into the top of the system as shown. You may feel your fingers warming up but make sure not to place them too low to avoid burning.
5. After 3 mins, remove your and immediately push shade from your nail using the Sistaco 3 in 1 Tool. Repeat steps as necessary.
6. Continue for your other hand.

We advise checking that your product is being applied according to our instructions. Please make sure:

The system is applied in very thin coats and is not on or touching your skin

You are using all Sistaco Branded Products (Base, Top, Lamp etc)

The nail plate is not damaged (from buffing too much, using chemicals without gloves, removing previous products incorrectly or not having a break between manicures, etc).

Your nails are in better condition prior to using the Sistaco system. If they are not, wait until your nails are in a better condition to use the Sistaco system.

Our fulfillment processes are automated and we do not have control how quickly an order goes through dispatch which makes it challenging for us to make changes in your details or in your order. However, we suggest that you let us know as soon as possible of any changes you'd like at hello@sistaco.com and we will do our absolute best to make the necessary changes for you. Unfortunately we can't guarantee this is always possible.

Our Stylus Pens are a very popular addition to our range. They are sealed for first use and need gentle persuasion to encourage flow to start. Simply stand ‘brush side downwards’ on a table for 5 or so minutes. Then gently, a click at a time; turn the bottom of the stylus (holding the stylus downwards) to encourage flow and wait 15 seconds for flow to begin. Do not rush this as you will get too much flow. It will take quite a few turns. Once flow starts you will only need 1-2 clicks each time to encourage more
formulation to flow. When finished wipe the end of your brush with a wet wipe and stand up (with the brush facing upwards) for a few minutes and then store away standing up. Next time flow will begin quicker with only 2-3 clicks, make sure to wait before clicking again

Sistaco Base and Top Coat are naturally a little thicker than regular nail polish.

To make your base and top coat easier to manage, you can try turning the closed bottle on its side and rolling it between your hands. The heat from your hands will help to warm and thin out the clear coats, especially if you are in a cooler climate or have the aircon on. Do not shake as this can cause unwanted air bubbles.

If this doesn't help, you can try running your tightly closed bottle under warm water to heat up it up. Repeat this process until your polish is a good consistency.

Additionally, please make sure to follow our safe storage and use instructions including no exposure to natural light

This can happen because of incorrect storage, the rim/neck was not wiped after use or it was used too close to natural or artificial UV rays.

Give the brush a gentle clean with rubbing alcohol or isopropyl alcohol. Make sure to throughly rinse the brush with warm water, then dry with a Lint Free Wipe before putting it back in the bottle. Do not use acetone to clean the brush, because this can melt the brush.

To avoid this in future, please make sure to follow our storage instructions.