We endeavour to dispatch all orders within 48 hrs of placement. An email will be sent from us with your tracking number as soon as dispatch takes place. Please note during sale periods or new product launches there may be delays due to large quantities of orders. We are not responsible for freight times.

Yes, we’ll provide automatic updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. If you have any issues locating this please email us on hello@sistaco.com

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check your mailbox’s spam or junk folder. If you cannot find it, please get in touch with us at hello@sistaco.com with your order number. If you don't have your order number, please provide your shipping address, phone number and full name.

Yes we can deliver to PO Boxes, parcel lockers etc

We ship to most countries worldwide. If you have any questions please email our team on hello@sistaco.com

If part of your chosen items are on pre-order then all goods will be shipped at the same time, once all goods are available to be fulfilled.  This ensures that the goods you require to do your nails are all in the same delivery.

The Sistaco System should be stored in a cool, climate-controlled area away from exposure to natural sunlight. Our System should not be stored in your bathroom, as it’s constantly heating up and cooling down.

Store your Sistaco System right side up, standing up to prevent drying out. Don’t store it upside down or laying down, as this can cause clumps and drying at the neck of the bottle.

After use keep the neck and rim of your Sistaco bottle clean by wiping it with a Lint Free Wipe. This will allow your bottle to close properly and prevent air from getting inside.

Make sure your Sistaco lids are always screwed on tightly to keep them airtight. We recommend closing the lid tightly after each coat.

As a brand we would never advocate the use of any animal in testing of any product that we produce. So the simple answer is ‘They sure are’!

Please do not use your Sistaco system outside or anywhere in natural light.  Also avoid the contents of your bottles being exposed to your LED lamp when it is on.

Almost any substance, natural or man-made can cause a reaction to somebody, somewhere. Everybody is different and you could find that you have a reaction to something that thousands of others would use without any problem. Some people are allergic to wheat for example and others are not. Sistaco nail products are designed for the nail plate and not for the skin. Reactions are very rarely caused by the product being applied as it should, but by contact with the skin prior to being set under light. If our product does go onto the skin it should be removed immediately with a damp cloth or wipe. Do not use on damaged nails. Although unfortunate, a reaction does not mean that the product is not safe for the general population and all of our products are government approved as safe and non-toxic, not containing the 16 harmful chemicals often found in nail formulations. In the extremely unlikely circumstance that a user has a slight reaction, please remove the product immediately and discontinue use. Most reactions to any product are very minor and will clear up by themselves quickly after usage is stopped. All our products are tested and are compliant with worldwide cosmetic standards.

Although ‘Mineral Bond’ ingredients are fully certified as non-toxic and 16 free; there is always, as with any product, a chance of sensitivity. This is rare with our system and everyone is different dependent on their individual allergies, lifestyle etc. It is always best to read the ingredients on the labels and check for known allergies and follow our step-by-step instructions. We advise trialling on one nail first as a patch test to make sure you have no sensitivity. Leave for a few days, remove and check. If you feel anything unusual or have any reaction, discontinue use and make contact with hello@sistaco.com and we can help. There is often a simple solution.

Certainly! Sistaco Mineral Bond is known for its easy removal process, making it a user-friendly option for nail enthusiasts. When you're ready to change your manicure, you can simply use regular Rapid Remover, Erase Pads or our Rapid Removal Hub to take off the nail powder without any fuss or harsh chemicals, ensuring your nails remain healthy and undamaged.

Once you've reached the Checkout stage, enter your promotional code into the ‘Coupon Code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order.

No, discount codes cannot be combined. You may use one per order.

No, unfortunately we are unable to apply a discount code after an order is confirmed, paid, or processing

No. You can't combine discount codes with online sales and promotions.

SNS or Dipping powder is made of ground plastic and is actually not a true powder at all.  The base formulation to adhere the 'dipping powder' is similar to a Super/Crazy Glue and has fundamentally the some components.  Sistaco Powders however are a true powder that is Mineral based.

Our nail bottles are filled by machine and hold 15ml (as opposed to the usual 10ml) and will last on average 20+ full manicures or pedicures! In the rare chance of faulty machinery, Sistaco does not accept any responsibility for slight error in the quantity filled.

Our gorgeous nail powder containers hold between 0.75 grams and 3 gms of powder and the amount the powder container will look to be filled will depend on how fine the mineral powder is inside. Powders can also settle differently in transportation. Sistaco powders are weighed individually upon leaving our warehouse. Sistaco accepts no responsibility if on the very rare occasion, this varies slightly.

Yes! The base coat is not meant to dry fully before applying the powder.

Certainly! Sistaco Mineral Bond is known for its easy removal process, making it a user-friendly option for nail enthusiasts. When you're ready to change your manicure, you can simply use regular Rapid Remover, Erase Pads or our Rapid Removal Hub to take off the nail powder without any fuss or harsh chemicals, ensuring your nails remain healthy and undamaged.

1. Turn lid in an anti clockwise
   direction to remove.
2. Pour 40ml of 100% Acetone into the 'well' of the hub. Replace
   the lid; fixing into position.
3. Using a nail file, gently file the top
   coat to break surface.
4. Turn on using the middle lower ON button. Once heated you can insert your fingers into the top of the system
5. When the red indicator END light turns on, the steam process is completed by two beeps. Remove your fingers and gently push off your application using the Sistaco
   3-in-1 nail tool.
6. After finishing wash your nails and moisturise.

Yes, our Rapid Removal Hub will remove most nail systems

The Rapid Removal Hub is 160 x 110 mm.

The weight of the Rapid Removal Hub is approximately 642g. Light and small enough to fit on most surfaces and can be easily moved around your home.

Yes, this is just a protective cover and is fully removable and should be removed before use.

We advise checking that your product is being applied according to our instructions. Please make sure:

The system is applied in very thin coats and is not on or touching your skin

You are using all Sistaco Branded Products (Base, Top, Lamp etc)

The nail plate is not damaged (from buffing too much, using chemicals without gloves, removing previous products incorrectly or not having a break between manicures, etc).

Your nails are in good condition prior to using the Sistaco system. If they are not, wait until your nails are in a better condition to use the Sistaco system.

All Sistaco LED lights have a warranty of 1 year. Please note that this warranty is for factory defects and is not valid if the product has any damage to it. You must supply an original receipt for proof of purchase.

Our fulfillment processes are automated and we do not have control how quickly an order goes through dispatch which makes it challenging for us to make changes in your details or in your order. However, we suggest that you let us know as soon as possible of any changes you'd like at hello@sistaco.com and we will do our absolute best to make the necessary changes for you. Unfortunately we can't guarantee this is always possible.

If an address is input incorrectly we cannot take responsibility or liability if the parcel is not delivered.

Your gift card can be used site wide on both full priced or sale products outside of our promotional periods.

2 years

Gift cards cannot be returned or refunded

Shipping fees will only apply if you are also purchasing any physical products additionally to your gift card

Our Stylus Pens are a very popular addition to our range. They are sealed for first use and need gentle persuasion to encourage flow to start. Simply stand 'brush side downwards' on a table for 5 or so minutes. Then gently 'a click at a time' depress the base of the stylus pen. On first use this can take quite a number of clicks. Be careful to wait patiently for flow to start. Do not rush as you will get too much flow. Once flow starts you will only need 1-2 clicks each time to encourage more formulation to flow. When finished wipe the end of your brush with a wet wipe and stand up (with the brush facing upwards) for a few minutes and then store away standing up. Next time flow will begin quicker with only 2-3 clicks, make sure to wait before clicking again

After each use, clean applicator before storing. Do not use alcohol or acetone to clean your applicator.

Sistaco Base and Top Coat are naturally a little thicker than regular nail polish.

To make your base and top coat easier to manage, you can try turning the closed bottle on its side and rolling it between your hands. The heat from your hands will help to warm and thin out the clear coats, especially if you are in a cooler climate or have the aircon on. Do not shake as this can cause unwanted air bubbles.

If this doesn't help, you can try running your tightly closed bottle under warm water to heat up it up.  Repeat this process until your polish is a good consistency.

Additionally, please make sure to follow our safe storage and use instructions including no exposure to natural light

This can happen because of incorrect storage, the rim/neck was not wiped after use or it was used too close to natural or artificial UV rays.

Give the brush a gentle clean with rubbing alcohol or isopropyl alcohol. Make sure to throughly rinse the brush with warm water, then dry with a Lint Free Wipe before putting it back in the bottle. Do not use acetone to clean the brush, because this can melt the brush.

To avoid this in future, please make sure to follow our storage instructions.

We suggest satin as the best colour for a french manicure.

Every effort is made to ensure that all our product imagery is an accurate representation of the colour you will receive. Our photography is professional to ensure accurate images, however, your computer may make the colours vary slightly due to colour/resolution settings. We cannot accept any responsibility for any variation.